Scams can be complex, so let’s stop playing the blame game

As long as there has been the exchange of money, there has always been fraud. From Hegestratos, the first recorded fraudster in 350 BC Ancient Greece, to Charles Ponzi’s infamous scheme of redistributing investments, to the present day, criminals have always tried to find new and more sophisticated ways to dupe people out of their money.

Authorized Push Payments are the new big thing

For a long time, the blame has fallen on those defrauded. But the Financial Ombudsman Service has been making noise of late that this could be about to change, especially concerning APPS. Authorized Push Payments (APPs) are a type of scam that encourages someone, either an individual or business, to transfer money from their own account to a seemingly legitimate account. Once this is done, the money is usually quickly transferred to other accounts and out of the country, making it hard to recover.

In 2018, news broke of an APPS scam hitting a cancer patient and her elderly mother. They lost over £20,000 and their ability to pay for her care home. Wrongly or rightly, the bank claimed it was not liable. At that time, it was at the discretion of the bank to decide whether or not to reimburse the defrauded account. Should banks decide that the account owner was careless and grossly negligent for falling for the scam, they could refuse to reimburse the tricked customer.

The Financial Ombudsman Service later said, however, that this was unfair, hence banks now have to provide evidence that the consumers scammed were in fact grossly negligent. But before we start playing the blame game, let’s look at the bigger picture.

In 2017, 56% of fraud in the UK was cyber-related

These scams aren’t just a promise for fortune from a questionable ‘Nigerian Prince’, but rather, increasingly elaborate and realistic schemes. The reason for the growing complexity of user-targeted fraud is that criminals always pick on the weakest link. Where once this may have been the banks themselves, today banks and building societies have many security protocols in place to help prevent crime. According to UK Finance, they stopped £2 for every £3 in attempted fraud in 2017.

As it’s become more difficult and expensive to target the tech itself, it’s no wonder that fraudsters are going after customers with renewed vigour, in a manner that would make Hegestratos proud. By manipulating the insecure behavior of people, they manage to bypass what are otherwise secure systems. That’s why the FOS has also warned that people must adopt simple behaviors, such as not writing your PIN on the front of your credit card or automatically taking unsolicited email communications purporting to be from your bank at face value.

There should never be a single point of vulnerability, layering up is key

We don’t know how much the burden of responsibility will shift from customer to bank in the future, but what’s apparent is that further user education must be combined with a layered approach to cybersecurity across all business/consumer relationships – i.e. there’s never a single point of vulnerability for criminals to exploit. This of course will mean there’s no single point of culpability either.

Whether it’s a combination of two-factor authentication, biometrics, adoption of email protocols such as DMARC, security awareness training, the creation and enforcement of tighter policies and procedures, etc, the specifics may differ from organisation to organisation, but the rationale should remain consistent. Namely, we need to make the tech better to deal with these attacks, and humans less vulnerable. Ultimately, we need to adopt an attitude of shared responsibility for improving our defences, rather than just assigning blame when those defences are breached.

Find out more about Red Sift

Keen to find out more about Red Sift, what we do, and how our products help businesses keep their email infrastructure, employees, and domains secure? Get in touch with us below!

PUBLISHED BY

Clare Holmes

6 Sep. 2018

SHARE ARTICLE:

Categories

Recent Posts

VIEW ALL
Certificates

TLS certificates are changing: What you need to know

Red Sift

Executive summary: TLS certificates are about to get significantly shorter-lived. Starting 15 March 2026, newly issued public-trust certificates will max out at 200 days—and just three years later, that lifespan drops to 47 days. Backed by Google, Apple, and Mozilla, this shift aims to make the web safer through fresher data, faster failover, and…

Read more
DKIM

The hidden threat: How misconfigured DKIM enables replay attacks

Red Sift

Email authentication isn’t just an IT concern. It protects your brand and customers. A single misstep can let attackers spoof your domain, send phishing emails, and destroy customer trust. One of the most dangerous methods? The DKIM replay attack. In this post, we’ll break down how undersigned DKIM keys and related misconfigurations open your…

Read more
BIMI

Why DMARC and BIMI are a business priority

Jack Lilley

Email threats aren’t slowing down, and neither should your authentication strategy. In our recent joint webinar with Marigold, “From DMARC to BIMI: Navigating the New Email Authorization Landscape,” we broke down what today’s evolving standards mean for both security and marketing teams—and how to take action now with our free Red Sift Investigate tool.…

Read more
ASM

Zoom stops zooming: Why active monitoring is essential

Billy McDiarmid

​On April 16, 2025, Zoom experienced a significant global outage that disrupted video conferencing services and access to its website for thousands of users, as well as their corporate email for all their employees. It was quickly identified as a domain name registration status problem. Despite being a critical name for Zoom, somehow, the…

Read more